Customer Support & Contact

Our support team is here to help you with any issues regarding order tracking, refunds, returns, seller onboarding, or account settings.

Contact Channels

Customer Service Email

Response within 24 hours.

support@nilemart.co

Help Center

Find answers to frequently asked questions.

Visit Help Center

Operational Hours

Our online support team is available from 9:00 AM to 9:00 PM (Sudan Time), Saturday through Thursday. Urgent queries can also be logged via our social channels.